Education Resume

1972 Lone Tree Pkwy, Eagle Mountain, UT 84005              801-725-5060

Comcast   03/2011 - Present

Credit/Collections Rep

• Strong customer service skills

• Focused on restoring services for customers after taking payment.

• Self management

• Responsibility for decisions

 

OfficeTeam   01/2010 – 05/2010

Office Assistant/Data Entry

• Assigned to temporary jobs, in office/clerical/administrative field.

• Routinely finish assignments and projects ahead of time.

• Self motivated worker and actively seek new projects.

• I enjoy learning new things and being the “go-to” person of the workplace when someone has a question.

• I am very skilled with computers and technology, including, but not limited to: Word, Excel, Data entry and 10 key.

• I enjoy working with people and strive to maintain a positive work environment with my coworkers.

• Trained co-workers on new methods and technology.

• Provided customer support.

 

Provo City Police Dept.   09/2009-01/2010

Dispatcher

• Took phone calls from citizens and officers, questioning for information to ensure officer safety.

• Updating and relaying this information at the same time to all other dispatchers to complete the circle of communication.

• Maintaining control of every situation while still being polite.

• Managing radio traffic and quickly responding to all officers requests over the radio.

• Strictly following policy to ensure that officers are safe and able to do their job.

• Paging fire and medical stations to quickly assist citizens with medical problems or any fire call.

• High customer service skills required.
  
  
  

AT&T Mobility  11/2008-09/2009

Retail Sales Consultant

• Worked in a fast-paced customer service environment, doing tasks such as sales, problem resolution, technical difficulties, etc.

• Helped customers over the phone and assisted with their problems in the store.

• Knowledge of wide variety of products and technology, such as computer programs and cell phones.

• Given a monthly quota to meet or exceed each month.

• Worked well with customers and coworkers.

• Gave technical support in person and over the phone for customer accounts and technology. Customers often needed assistance with use of their cell phone and troubleshooting errors.

Summary of Qualifications

Skilled with many software programs such as Outlook, Excel, Word and PowerPoint.
History of completing projects on time or before the deadline.
Experienced with stocking and inventory control.
Experienced in using a computer system to track inventory.
History with Accounting such as financial reports and Accounts Payable/ Receivable.
Experienced in all types of customer service and satisfaction.
Supervisor in call center over sales department. Offered some technical support.

Years of experience with customer service and customer support.


Strengths

Strong customer service skills.
Team oriented.
Highly skilled using Microsoft Office Tools.
Well-organized and efficient with an exceptional eye for detail.
Skilled with computer systems and software.
Slideshows, diagrams and flowcharts.
Excellent leadership and problem solving skills.

Scored 30 on ACT out of a possible score of 36.

 

 

Currently enrolled at SLCC pursuing a teaching degree with a major in English.

Expected graduation 2013